Privacy policy
Effective Date: August 29, 2026
At Vastralaya – Colors of Life, we respect your privacy and are committed to protecting the personal information you share with us. We value the trust you place in us and take reasonable steps to safeguard your personal information while you use our website and services.
This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit or make a purchase from our website, https://www.vastralaya.co.in/ (the “Website”).
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
When you visit our Website, create an account, place an order, contact us, or otherwise interact with our services, we may collect certain information from you.
Personal Information
Depending on how you interact with us, we may collect information such as:
- Your name
- Email address
- Mobile/contact number
- Billing and shipping address
- Order and purchase details
- Information provided when you contact or communicate with us
- Other information that you voluntarily provide to us
We collect this information primarily to process and complete your purchases, communicate with you, provide customer support, and improve our services.
Payment Information
We do not store your complete credit card, debit card, UPI, banking, or other payment credentials on our servers.
Payments made through our Website may be processed by third-party payment service providers. Such providers are responsible for processing payment information in accordance with applicable security standards and their own privacy policies.
Transactional Information
We may maintain information relating to your transactions with us, including:
- Products purchased
- Order date and amount
- Order status
- Shipping and delivery information
- Returns, refunds, or exchanges
- Other information necessary to manage your order
Device and Usage Information
When you browse our Website, certain technical information may be collected automatically. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website interaction and navigation information
- Referring website or source
- Other technical information used to operate and improve the Website
This information may help us understand how visitors use our Website and enable us to improve your browsing and shopping experience.
How We Use Your Information
We may use the information we collect for purposes including:
- Processing and fulfilling your orders
- Confirming and communicating order details
- Providing customer support
- Processing returns, refunds, and exchanges
- Delivering products to you
- Responding to your questions and requests
- Improving our Website, products, and services
- Understanding customer preferences and Website usage
- Providing relevant products, services, or information
- Detecting and preventing fraudulent or unauthorized activities
- Complying with applicable legal and regulatory requirements
- Sending promotional communications where you have provided the appropriate consent
We use personal information only for legitimate business purposes and in accordance with applicable law.
Marketing Communications
With your permission, we may send you communications by email, SMS, or other permitted electronic means regarding:
- Your orders and transactions
- Product updates
- Special offers
- Promotions
- New products
- Other information that may be relevant to you
You may withdraw your consent to receive promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Please note that even if you opt out of promotional communications, we may still send essential transactional communications relating to your orders, account, payments, delivery, returns, or other services.
Cookies and Similar Technologies
Our Website may use cookies and similar technologies to provide a better browsing experience, understand Website usage, remember preferences, and support certain Website functions.
Cookies may help us:
- Keep the Website functioning properly
- Remember your preferences
- Understand how visitors use our Website
- Improve Website performance
- Provide relevant products or content
- Support analytics and marketing activities where applicable
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the Website.
Third-Party Services
we provides the e-commerce platform that enables us to sell our products and provide our online shopping services.
We may also use third-party service providers for purposes such as:
- Payment processing
- Website hosting and infrastructure
- Analytics
- Shipping and delivery
- Customer communication
- Marketing
- Social media integrations
- Website security and fraud prevention
These third parties may process information as necessary to provide their respective services. Their handling of information may be governed by their own privacy policies and terms.
We recommend reviewing the privacy policies of relevant third-party service providers where appropriate.
Information Sharing and Disclosure
We value your privacy and do not sell or rent your personal information to third parties.
We may share information with trusted service providers, agents, business partners, and alliance partners where reasonably necessary to provide our products and services to you.
For example, information may be shared with service providers involved in:
- Payment processing
- Order fulfilment
- Shipping and delivery
- Website operations
- Customer support
- Analytics
- Marketing and communications
- Fraud prevention and security
Any third party with whom we share personal information is expected to handle such information with appropriate confidentiality and security measures, subject to applicable law.
We may also disclose information where required or permitted by applicable law, regulation, legal process, court order, or governmental authority, or where necessary to protect our rights, property, Website, customers, or users.
Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
Our Website and associated systems may be hosted on reliable cloud infrastructure that is monitored and maintained using appropriate security and backup practices.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
Payment Security
We do not store complete payment credentials such as credit card numbers, CVV numbers, or banking passwords on our servers.
Payment information is handled by the applicable payment gateway or payment service provider. Such providers may maintain their own security measures and policies for processing payment information.
You should review the applicable payment provider's privacy and security policies when making a payment through our Website.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete transactions
- Provide services and customer support
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud or misuse
- Comply with legal, accounting, tax, and regulatory obligations
When personal information is no longer required and there is no legal or legitimate reason to retain it, we may delete, anonymize, or otherwise securely dispose of it.
Your Choices and Rights
Depending on applicable law, you may have certain rights concerning your personal information, which may include the right to:
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally permitted
- Withdraw consent for certain processing activities
- Opt out of promotional communications
- Raise questions or concerns regarding our handling of your information
To exercise an applicable privacy right or make a privacy-related request, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
Children's Privacy
Our Website is not intended to knowingly collect personal information directly from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can take appropriate steps.
Third-Party Websites and Links
Our Website may contain links to third-party websites, applications, social media platforms, payment providers, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services that are not controlled by us.
We encourage you to review the privacy policies and terms of any third-party website or service you visit.
Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, services, technology, legal requirements, or other circumstances.
Any updated version will be posted on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.
Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us.
Vastralaya – Colors of Life
Email: vastralayastore@gmail.com
Mobile: 9606902135
Shop Address:
Vastralaya Colour of Life
No. 71 (Old No. 337), 66th Cross,
12th Main Road, Rajajinagar 5th Block,
Bangalore – 560010, Karnataka, India
Office Hours: 10:00 AM to 6:30 PM
We will make reasonable efforts to address privacy-related queries and concerns within an appropriate period.