Terms of service
Effective Date: August 29, 2026
Welcome to Vastralaya – Colors of Life. These Terms & Conditions govern your access to and use of our website, https://www.vastralaya.co.in/, and any purchase or transaction made through the website.
By accessing, browsing, or using our website, or by placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Please read these Terms & Conditions carefully before using our website or placing an order.
General Terms
Vastralaya – Colors of Life operates this website and provides the products, information, tools, and services available through it, subject to your acceptance of these Terms & Conditions, along with our other applicable policies.
When you visit our website, create an account, browse our products, or place an order, you agree to comply with these Terms & Conditions.
If you do not agree with any part of these Terms & Conditions, please do not use our website or place an order through it.
Eligibility and Lawful Use
You agree to use our website and purchase our products only for lawful purposes.
You must not use our website, products, content, images, videos, designs, or packaging for any unauthorized or unlawful activity, including activities that violate applicable laws or regulations.
You must not use our website to:
- Engage in fraudulent, misleading, or unlawful activities
- Attempt to gain unauthorized access to our website or systems
- Interfere with the security or operation of our website
- Copy, reproduce, distribute, or commercially exploit our content without authorization
- Reproduce or resell our products, product images, videos, designs, or packaging without our prior written permission
We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms & Conditions have been violated.
Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, specifications, prices, availability, and other information displayed on our website are accurate.
However, there may occasionally be minor differences between the information displayed online and the actual product due to factors such as photography, lighting, screen settings, manufacturing variations, or updates to product information.
We reserve the right to correct errors, update product information, modify product details, or discontinue products at our discretion, subject to applicable law.
Product Availability
All products are subject to availability.
We reserve the right to limit quantities, discontinue products, or refuse an order where circumstances reasonably prevent us from fulfilling it.
An order may be refused, cancelled, or otherwise not fulfilled in circumstances including:
- Limited or unavailable inventory
- Lack of logistics or delivery support to the customer's location
- Payment authorization or payment gateway issues
- Incorrect or incomplete customer information
- Suspected fraudulent or unauthorized transactions
- Other extraordinary or unforeseen circumstances
If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund Policy and applicable law.
Pricing
We determine product prices based on various factors, including product costs, input costs, operating expenses, taxes, market conditions, promotions, and other applicable factors.
We reserve the right to change product prices at any time without prior notice.
Any price change will not affect an order that has already been accepted and confirmed by us, except where correction is required due to an obvious pricing or technical error, subject to applicable law.
We may also introduce, modify, or discontinue promotional offers at our discretion.
Orders and Order Acceptance
Placing an order through our website constitutes a request to purchase the selected products.
After you place an order, you may receive an order confirmation by email, SMS, or other electronic communication.
An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to review and refuse or cancel an order in accordance with these Terms & Conditions.
You are responsible for providing accurate and complete information, including your name, contact number, billing address, shipping address, and other information required to process and deliver your order.
We are not responsible for delays, failed deliveries, or other issues resulting from incorrect or incomplete information provided by the customer.
Payment
Orders must be paid using the payment methods made available on our website.
Payments may be processed through third-party payment gateways or payment service providers.
We do not store complete payment credentials on our servers. Payment processing may be subject to the terms, conditions, and security policies of the applicable payment service provider.
If a payment is unsuccessful, reversed, declined, or otherwise not successfully authorized, we may cancel or hold the related order until payment is successfully completed.
Shipping and Delivery
We will make reasonable efforts to process and deliver orders within the applicable delivery timelines communicated on our website.
However, delivery timelines may be affected by circumstances beyond our reasonable control, including courier delays, weather conditions, public holidays, transportation disruptions, operational issues, or other unforeseen events.
For detailed information regarding shipping and delivery, please refer to our Shipping & Delivery Policy.
Returns, Exchanges and Refunds
Product returns, exchanges, and refunds are subject to the conditions and eligibility requirements stated in our applicable Return & Refund Policy and, where relevant, the individual product listing.
A return or exchange request must be submitted within the applicable eligible period.
Once the eligible return period has expired, the product may no longer be eligible for return or exchange, except where required by applicable law.
Customers are responsible for following the return instructions provided by Vastralaya and ensuring that returned products meet the applicable return conditions.
For complete details, please refer to our Return & Refund Policy.
Return Pickup and Exchange Pickup
Where a return or exchange is approved, we may attempt to arrange a pickup through our logistics or courier partners.
However, pickup service is not guaranteed for every location or every order.
If pickup is unavailable for your location or cannot be arranged, we may request the customer to ship the eligible return to the address or location communicated by Vastralaya.
The customer should follow the return instructions provided by us and retain appropriate proof of shipment until the return has been processed.
Cancellation
We may permit order cancellation subject to the order status and our applicable cancellation procedures.
Once an order has been processed, dispatched, or otherwise reached a stage where cancellation is no longer possible, the customer may need to follow the applicable return process instead.
Any eligible refund arising from a cancellation will be processed in accordance with our applicable refund procedures.
Intellectual Property
All content available on our website, including but not limited to:
- Brand name and logo
- Product photographs
- Product descriptions
- Graphics
- Designs
- Videos
- Written content
- Website layout and visual elements
- Packaging designs
- Other materials
is owned by, licensed to, or otherwise used by Vastralaya – Colors of Life and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, transmit, display, sell, or commercially exploit such content without our prior written permission, except where permitted by applicable law.
Unauthorized reproduction or commercial use of our products, images, videos, designs, or packaging is prohibited.
User Conduct
By using our website, you agree not to misuse the website or attempt to interfere with its operation.
You must not knowingly introduce viruses, malware, malicious code, or other harmful material or attempt to gain unauthorized access to our website, servers, databases, or related systems.
We reserve the right to take appropriate action where misuse, abuse, fraud, or unauthorized activity is identified.
Third-Party Services
Our website may use third-party services, including payment gateways, logistics providers, analytics services, hosting providers, social media services, and other technology providers.
Your use of such third-party services may be subject to their respective terms and policies.
Vastralaya – Colors of Life is not responsible for the independent policies, practices, availability, or performance of third-party services, except to the extent required by applicable law.
Errors and Corrections
From time to time, our website may contain typographical errors, inaccuracies, omissions, or outdated information relating to products, prices, availability, promotions, descriptions, or other content.
We reserve the right to correct such errors or omissions and to update or change information at any time without prior notice.
Where an error materially affects an order that has already been placed, we may contact the customer and take appropriate action in accordance with applicable law.
Disclaimer of Warranties
We make reasonable efforts to maintain the website and provide accurate information. However, the website and its content are provided subject to availability and may not always be uninterrupted, error-free, or completely up to date.
To the maximum extent permitted by applicable law, we do not guarantee that:
- The website will always be available or uninterrupted
- The website will be completely free from errors
- All information will always be current or complete
- Every product will always be available
- The website will be free from technical or security issues
Nothing in these Terms & Conditions excludes any statutory rights or protections that cannot legally be excluded.
Limitation of Liability
To the maximum extent permitted by applicable law, Vastralaya – Colors of Life, its owners, employees, agents, suppliers, service providers, and business partners shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or services, except where such liability cannot legally be excluded.
Our liability, where legally applicable, shall be limited in accordance with applicable law.
Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited.
Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Vastralaya – Colors of Life, its owners, employees, agents, suppliers, service providers, and business partners from claims, liabilities, losses, damages, costs, or reasonable legal expenses arising out of:
- Your violation of these Terms & Conditions
- Your unlawful or unauthorized use of the website
- Your misuse of our products or website content
- Your violation of applicable laws or regulations
- Your infringement of the rights of Vastralaya or any third party
This provision will apply only to the extent permitted by applicable law.
Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to these Terms & Conditions, your use of the website, or a transaction with Vastralaya shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.
Changes to These Terms & Conditions
We reserve the right to update, modify, or replace these Terms & Conditions from time to time.
Any changes will be published on this page with an updated effective date.
Your continued use of the website after the updated Terms & Conditions are published constitutes your acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.
We recommend reviewing this page periodically.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Vastralaya – Colors of Life
Email: vastralayastore@gmail.com
Mobile: 9606902135
Shop Address:
Vastralaya Colour of Life
No. 71 (Old No. 337), 66th Cross,
12th Main Road, Rajajinagar 5th Block,
Bangalore – 560010, Karnataka, India
Office Hours: 10:00 AM to 6:30 PM