Shipping policy

Effective Date: August 29, 2026

At Vastralaya – Colors of Life, we aim to provide a smooth and reliable delivery experience for every order placed through our website.

This Shipping & Delivery Policy explains our shipping process, delivery timelines, address requirements, delivery attempts, Cash on Delivery (COD), and applicable shipping-related terms.

Shipping Within India

Vastralaya currently offers delivery within India.

We provide free shipping on above 1000 INR

For certain remote, inaccessible, restricted, or special-service locations where additional arrangements are required, additional shipping charges may apply. Any such applicable shipping charges will be communicated to the customer and may be charged based on the actual shipping cost applicable through our courier or logistics partner.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address while placing an order.

Please ensure that the following information is correct:

  • Recipient's full name
  • Complete delivery address
  • City and state
  • PIN code
  • Valid mobile/contact number
  • Any other information required for successful delivery

An incorrect, incomplete, or inconsistent name, address, PIN code, or contact number may result in delayed delivery or non-delivery of the order.

Vastralaya will not be responsible for delivery issues arising from incorrect or incomplete information provided by the customer.

Changing the Shipping Address

After placing an order, a customer may request a change to the shipping address only before the order has been shipped.

If you need to change your shipping address, please contact our customer support team as soon as possible and preferably before receiving the shipping confirmation notification.

Once the order has been shipped and the shipping confirmation has been sent, we may not be able to change the delivery address.

Any request received after dispatch may therefore not be entertained.

Order Processing and Dispatch

Once an order has been successfully placed, payment has been confirmed where applicable, and the products have been processed and packaged, we generally aim to dispatch the order within 24–48 working hours.

Orders are dispatched through our courier or logistics partners.

Order processing and dispatch may take longer during:

  • Weekends and public holidays
  • Sale or promotional periods
  • High-volume order periods
  • Unforeseen operational circumstances
  • Circumstances beyond our reasonable control

Estimated Delivery Time

The expected delivery time after dispatch is generally 3–7 business days, depending on the delivery location and the courier/logistics service available for that location.

Delivery timelines are estimates and are not guaranteed. Actual delivery time may vary due to factors including:

  • Delivery location
  • Courier service availability
  • Weather conditions
  • Transportation delays
  • Public holidays
  • Regional restrictions
  • Operational disruptions
  • Unforeseen circumstances

We will make reasonable efforts to ensure that orders are delivered within the estimated timeframe.

Shipment Tracking

Where tracking information is available, customers may receive shipment or tracking details through email, SMS, or other communication channels after the order has been dispatched.

Customers can use the tracking information provided to monitor the progress of their shipment.

Tracking availability may depend on the courier or logistics partner handling the shipment.

Insured Shipments

Orders dispatched by Vastralaya are intended to be shipped with applicable transit protection/insurance through the relevant courier or logistics arrangement.

Customers are requested to inspect the package carefully at the time of delivery.

Inspecting the Package at Delivery

We strongly recommend that the recipient carefully inspect the package before accepting the delivery or signing the delivery receipt.

If the package appears:

  • Damaged
  • Opened
  • Tampered with
  • Torn
  • Empty
  • Otherwise compromised

the recipient should not accept the shipment and should immediately notify the courier/logistics representative and contact Vastralaya customer support.

Where possible, customers should also retain photographs or other evidence of the condition of the package.

Once a package has been accepted, it may become more difficult to establish whether damage or loss occurred during transit. Therefore, inspection at the time of delivery is strongly recommended.

Delivery Attempts

If the recipient is unavailable at the delivery address, the courier or logistics partner may make additional delivery attempts in accordance with its applicable procedures.

Typically, the courier may attempt delivery two or three times before returning the shipment to Vastralaya.

If an order is returned to Vastralaya because the recipient was unavailable, the address was incorrect/incomplete, the customer refused delivery, or delivery otherwise failed for reasons attributable to the customer, any applicable re-shipping, handling, or related charges may be payable by the customer.

Any re-shipment will be subject to confirmation by Vastralaya and availability of the applicable delivery service.

Delivery Guarantee

Delivery timelines and delivery services are subject to the terms, conditions, serviceability, and operational capabilities of the courier or logistics partner handling the shipment.

While Vastralaya will make reasonable efforts to facilitate timely delivery, we cannot guarantee delivery within a specific timeframe in circumstances beyond our reasonable control.

Inconsistencies or errors in the recipient's name, address, PIN code, mobile number, or other delivery information may result in delayed delivery or non-delivery.

Cash on Delivery (COD)

Where available, customers may be able to select Cash on Delivery (COD) as a payment option during checkout.

COD is applicable for orders:

  • Above ₹500, and
  • Below ₹6,000

COD availability may vary depending on the delivery location, order, product, courier service, and other applicable conditions.

Vastralaya reserves the right to modify, restrict, suspend, or discontinue COD availability for certain locations, orders, or products.

The COD amount payable will be the applicable order amount communicated at checkout.

Promotional Codes and Discounts

Vastralaya may provide promotional codes, discount codes, or special offers from time to time.

Promotional codes are subject to the terms and conditions communicated with the particular promotion.

Use of Promotional Codes

  • Vastralaya reserves the right to refuse, suspend, modify, or withdraw any promotional code at its discretion, subject to applicable law.
  • Expired promotional codes cannot be used.
  • Vastralaya may request reasonable proof or verification regarding a promotional code where necessary.
  • Promotional codes may be valid only for specific products, orders, customers, dates, or occasions.
  • Certain products or categories may be excluded from promotional offers.
  • Unless specifically stated otherwise, promotional codes cannot be combined or clubbed with another special offer or discount.
  • Each promotional code may be subject to minimum order values, maximum discount limits, usage restrictions, or other conditions communicated with the offer.
  • Promotional codes are valid only during the period specified for the particular promotion.

Promotional Codes and Offline Payments

Where an order involves an offline payment method, the promotional code must be valid on the date the payment is received.

If the payment is received after the promotional code has expired, the promotional discount will not be applicable to that order.

Delivery to Remote or Special Locations

Certain locations within India may have limited courier serviceability or may require special shipping arrangements.

For such locations, additional shipping charges may apply based on the actual charges levied by the applicable courier or logistics provider.

If we are unable to deliver to a particular location, we will communicate this to the customer and take appropriate action regarding the order and any applicable payment or refund.

Delays Beyond Our Control

Vastralaya shall not be responsible for delivery delays caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters
  • Severe weather
  • Transportation disruptions
  • Government restrictions
  • Strikes or operational disruptions
  • Public emergencies
  • Courier or logistics disruptions
  • Technical failures
  • Unexpected regional restrictions
  • Other unforeseen circumstances

In such situations, we will make reasonable efforts to assist the customer and provide available information regarding the shipment.

Contact Us

For questions regarding shipping, delivery, order dispatch, or your shipment, please contact us.

Vastralaya – Colors of Life

Email: vastralayastore@gmail.com
Mobile: 9606902135

Shop Address:
Vastralaya Colour of Life
No. 71 (Old No. 337), 66th Cross,
12th Main Road, Rajajinagar 5th Block,
Bangalore – 560010, Karnataka, India

Office Hours: 10:00 AM to 6:30 PM

We will make reasonable efforts to assist you with your shipping and delivery-related queries.