Refund policy
Effective Date: August 29, 2026
At Vastralaya – Colors of Life, we take care to inspect, quality-check, and securely pack products before dispatch. However, if you receive a product that is defective, incorrect, damaged, or otherwise does not meet the applicable return conditions, we will make reasonable efforts to assist you with a return, exchange, or refund in accordance with this policy.
Please read the following Return & Refund Policy carefully before placing an order.
7-Day Return and Exchange Policy
If you are not satisfied with an eligible product, you may request a return within 7 days from the date the order is delivered.
Subject to the conditions of this policy, you may be eligible for:
- A refund of the applicable merchandise value; or
- An exchange for a different size, subject to product and size availability.
Return and exchange requests must be initiated within the applicable 7-day period.
Once the eligible return period has expired, the product will generally not be eligible for return or exchange, except where required under applicable law.
Defective, Incorrect, Missing, or Damaged Products
If you receive a product that is:
- Defective
- Incorrect or different from the product ordered
- Missing from your order
- Damaged in transit
you must notify Vastralaya within 24 hours of delivery.
For damaged packages, customers are strongly advised to inspect the package before accepting the delivery and to retain photographs or other evidence of the package and product condition.
When reporting an issue, we may request photographs, videos, order details, packaging information, or other reasonable information to assess the claim.
Requests relating to defective, incorrect, missing, or damaged products reported after the 24-hour period may not be eligible, except where required by applicable law.
Return Eligibility Conditions
To be eligible for a return or exchange, the product must generally:
- Be unused and unworn
- Be in the same condition as received
- Have all original tags attached
- Be returned in its original packaging, where applicable
- Not have been altered, washed, damaged, stained, or otherwise used
- Include any accessories or items originally supplied with the product
Products that do not satisfy the applicable return conditions may be rejected following inspection.
We recommend that customers do not remove tags or use, wash, alter, or otherwise modify the product until they are satisfied that they wish to keep it.
How to Initiate a Return or Exchange
To request a return or exchange, please contact Vastralaya customer support within the applicable return period.
Please provide:
- Order number
- Name of the customer
- Registered mobile number or email address
- Product(s) for which the return/exchange is requested
- Reason for the return or exchange
- Photographs or other supporting information, where requested
Our customer support team will review the request and provide further instructions.
If the request is approved, you will be provided with the applicable return instructions.
Return Pickup
For approved returns or exchanges, Vastralaya may arrange a pickup through its courier or logistics partners.
While we will make reasonable efforts to provide a pickup service, return pickup is not guaranteed for every location.
If pickup is unavailable or cannot be arranged for your location, you may be asked to ship the eligible product to the return address provided by Vastralaya.
Customers should retain the shipping receipt or tracking information until the return has been successfully processed.
Any applicable self-shipping or return-shipping requirements will be communicated by our customer support team.
Return Inspection and Quality Check
Once a returned product is received by Vastralaya, it may undergo an inspection and quality check.
We will check whether the returned product satisfies the applicable return conditions, including its condition, tags, packaging, and other requirements.
If the returned product successfully passes the quality check, the return or exchange will be approved and processed as applicable.
If the product does not meet the return requirements, we may reject the return or exchange request and communicate the applicable outcome to the customer.
Refunds
For an approved return, the applicable refund will generally be processed for the eligible merchandise value, subject to the terms of the order and applicable law.
Refunds will normally be processed through the original payment method or another appropriate method, depending on the payment method used and the applicable payment provider's procedures.
The time taken for the refund to appear in the customer's account may vary depending on the bank, payment gateway, card issuer, or other financial institution.
Vastralaya does not control the processing time of third-party financial institutions.
Exchange for Size
Where an exchange is permitted, customers may request an alternative size for the same product, subject to availability.
An exchange is not guaranteed if the requested size is unavailable.
If the requested size is unavailable, Vastralaya may provide an alternative resolution, such as a refund, where applicable under this policy.
Customers should contact our support team as soon as possible because exchange availability may change while the request is being processed.
Returns for Incorrect or Defective Products
If Vastralaya has sent an incorrect product or the product is determined to be defective, we will review the issue and, where the claim is approved, provide an appropriate resolution in accordance with this policy and applicable law.
Depending on availability and the circumstances, the resolution may include:
- Replacement
- Exchange
- Refund
- Another appropriate remedy
Customers should report such issues within 24 hours of delivery and provide any information reasonably requested by our support team.
Missing Products
If an item appears to be missing from your order, please contact us within 24 hours of delivery.
We may request photographs of the received package, packaging materials, shipping label, and the products received to assist with our investigation.
After reviewing the matter, we will communicate the appropriate resolution.
Products That Do Not Meet Return Conditions
A return or exchange may be rejected where the product:
- Has been used or worn
- Has been washed
- Has been altered or modified
- Is damaged due to customer handling
- Has stains, marks, odors, or other signs of use
- Does not have the original tags where tags are required
- Is missing applicable original packaging or accessories
- Is returned after the applicable return period
- Otherwise does not satisfy the applicable return conditions
Nothing in this section limits any rights that cannot legally be excluded under applicable law.
Return Period
The standard return period is 7 days from the date of delivery for eligible products.
The date on which the order is recorded as delivered by the applicable courier or logistics provider will generally be used to determine the return period.
Customers are responsible for initiating their return or exchange request within the applicable period.
Shipping and Return Charges
For approved returns, the applicable shipping or return arrangements will depend on the reason for the return, the delivery location, and the available courier service.
Where a return pickup is arranged by Vastralaya, the applicable pickup arrangement will be communicated to the customer.
Where a customer is required to self-ship a return because pickup is unavailable, the applicable shipping instructions will be provided by our support team.
Any applicable charges or deductions will be communicated to the customer before processing, subject to applicable law.
Refund Processing Time
After the returned product reaches us, the product may undergo a quality inspection.
Once the return is approved, the applicable refund will be initiated.
The time required for the refund to reach the customer's account depends on the payment method, payment gateway, bank, card issuer, or other financial institution.
Accordingly, the refund may not appear in the customer's account immediately after Vastralaya initiates the refund.
Order Cancellation
Order cancellation requests may be accepted only where the order has not already been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure after delivery.
For more information, please refer to our Terms & Conditions and contact customer support as soon as possible.
Important Delivery Recommendation
Customers are advised to inspect the package carefully when it is delivered.
If the outer packaging appears damaged, opened, tampered with, or empty, the recipient should avoid accepting the shipment where possible and immediately report the issue to the courier and Vastralaya.
Where possible, customers should take photographs or videos of the package and its contents as evidence.
This will help us investigate any delivery-related claim.
Policy Changes
Vastralaya – Colors of Life reserves the right to update or modify this Return & Refund Policy from time to time.
Any changes will be published on this page with an updated effective date.
The policy applicable to an order will generally be determined based on the terms applicable at the time of the relevant transaction, subject to applicable law.
Contact Us
For return, exchange, refund, damaged product, incorrect product, or other order-related queries, please contact us.
Vastralaya – Colors of Life
Email: vastralayastore@gmail.com
Mobile: 9606902135
Shop Address:
Vastralaya Colour of Life
No. 71 (Old No. 337), 66th Cross,
12th Main Road, Rajajinagar 5th Block,
Bangalore – 560010, Karnataka, India
Office Hours: 10:00 AM to 6:30 PM